A Head of Client Servicing for a digital marketing agency is responsible for overseeing the agency’s client service team and ensuring that clients receive the highest level of customer service and support. The main responsibilities of this role include:

 Building and maintaining strong client relationships: The Head of Client Servicing should be an effective communicator and be able to build strong, long-lasting relationships with clients.

 Managing the client service team: The Head of Client Servicing is responsible for leading, motivating, and managing the client service team. This includes setting performance goals, providing feedback, and coaching team members to achieve their full potential.

 Ensuring client satisfaction: The Head of Client Servicing is responsible for ensuring that clients are satisfied with the agency’s services. This includes regularly communicating with clients, responding to their needs and concerns, and ensuring that their expectations are met.

 Developing and implementing client service strategies: The Head of Client Servicing should be able to identify areas for improvement in the agency’s client service processes and develop and implement strategies to address them.

 Collaborating with other departments: The Head of Client Servicing should work closely with other departments within the agency, such as creative, strategy, and technology, to ensure that clients receive a seamless and integrated service experience.

 Managing client accounts: The Head of Client Servicing is responsible for managing client accounts, ensuring that projects are delivered on time and within budget, and ensuring that clients receive regular progress updates.

 Staying up-to-date with industry developments: The Head of Client Servicing should stay up-to-date with industry developments and best practices in client service and use this knowledge to continually improve the agency’s offerings.

The ideal candidate for this role should have a strong background in client service, digital marketing, and team management. They should also possess excellent communication and interpersonal skills, be highly organized, and have the ability to work under pressure.