ASSISTANT MANAGER - CUSTOMER EXPERIENCE E-COM

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Applications

Bengaluru
Full-Time
Senior: 7 to 10 years
7L - 8L (Per Year)
Posted on Jan 27 2024

About the Job

Skills

Customer service
Product Selling
Order fulfillment
Post purchase experience
Project Management
Craft Intuitive
IPOCI
Managing integration

Key Responsibilities:

  • Develop and execute a customer experience strategy for E-commerce in alignment with the company's goals and vision. The critical touch points include Website and Mobile Apps. Customer Service. Product selling, Order Fulfillment and Post Purchase experience and Social Media.
  • Take charge of overseeing all technology proiects linked to the department, actively participating in the complete development life cycle. This involves guiding proiects from initial scoping through to production deployments. managing integrations with internal ERP and other third parties. while adhering to established project management  methodologies. Should be involved in resolving critical issues of applications  and offer logical/debugging assistance when required.
  • Work closely with the UX/UI team (internal/eternal ) to conceptualize and craft intuitive and visually appealing user interfaces while ensuring a seamless user experience. contributing to the overall usability and attractiveness of digital products. Develop proof  of  concepts  IPOCI  when  required  for  new/innovative front -end features. as well as conduct front -end code audits for the brand website.
  • Collaborate closely with vendors across technical. design- branding, and digital marketing domains to effectively execute both short-term and long-term plans and projects. Additionally, play an active role in evaluating potential vendors from a technical and operational standpoint.
  • Engage in recruiting and training diverse techno-operational profiles essential for the department's functioning Introduce and educate on the utilization of soft ware tools. All engines. and small automation modules in Google spreadsheets. enabling effective job execution  tailored to their profiles.
  • Accountable for the creation and upkeep of various documentations such as project scoping, APl/other technical docs. testing and quality assurance procedures. customer care templates as well as user manuals. These comprehensive documents fulfill distinct roles and cater to diverse stakeholders in both project management and the seamless execution of daily operations.
  • Actively engage in evaluations to identify bottlenecks and inefficiencies in processes and work flows across the entire ecosystem. encompassing both customer  interactions  and  internal  execution  teams.  This assessment, carried out using both manual  methods and  analytical tools. can  result  in feature  development and  incorporation  into standard  operating  procedures  ISOPsl.
  • Provide suggestions to the operations team to enhance sales within the online seller places and impart operational efficiencies. considering both product data/technical aspects and digital marketing strategies.


Background:

  • Bachelor's degree in any engineering  discipline,  business. or a related field. and master's degree is a plus
  • Overall experience of 8+ years in project management I customer experience domains
  • Excellent interpersonal, communication. and problem-solving abilities.
  • Proficiency in data analysis and using relevant tools to derive insights.
  • Familarity with Magento & other ecommerce platforms, relevant software tools. etc


Package : Rs. 7.00 to 8.00 LPA


Criteria’s:

Immediate Joiners within a month will be preferred


About the company

Talent Seed - HR Consultant (Managing Talent Acquisition, Payroll Management, General Administration, focus on HR initiatives, Enforcing Company Policy and Procedure) HR Key Functions, enforcing Company Policies and procedure.

Industry

HR Consultancy

Company Size

2-10 Employees

Headquarter

Bangalore

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