Job Description

Primary Responsibilities

• Manage and administer Information system including all computers, servers, internet, e-mail server and local and wide area networks.
• Serve as a resource for other technicians and users in solving technical problems.
• Assist the IT Manager in the implementation and maintenance of information systems, data processing systems and procedures for Fairmont Jaipur to include databases, network administration, applications programming, web design and user support throughout the organization.
• Any matter which may effect the interests of Fairmont Jaipur should be brought to the attention of the Management.

People Management

• Develop and maintain effective relationships with all the departments.
• Respond to queries by resolving issues in a timely and efficient manner.
• Provide effective support to the department to enable them to provide effective and efficient services.

Financial Management

• Identify optimal, cost effective use of the resources.
• Assist the IT Manager to conduct periodic and annual inventory audits of the equipment & recommend replacement of equipment if required.

Operational Management

• Ensure to educate users on issues such as security, virus prevention and password protection.
• Train the user department on the usage of PC's, terminals, printers, other peripherals and also to any other program applications installed.
• Ensure to maintain contacts with all user departments, hardware vendors and other representatives pertaining to Systems.
• To act as a front-line interface to the internal & external users by resolving queries or complaints in a timely & efficient manner.
• Coordinate operations with Department Coordinators, Supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization and the prompt delivery of services.
• Ensure that all software licensing laws are adhered to.
• Ensure the smooth running of all systems, including anti-virus software, print services and e-mail provision.
• To install computer systems, ensure that backup systems operate effectively, buy hardware and software, provide the technology infrastructures for the organization, and contribute to organizational policy with regard to quality standards.

Qualifications

Knowledge and Experience

• Diploma in Information Technology
• Minimum 1-2 years of relevant experience
• Good reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Knowledge of Windows Operating System

Competencies

• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times