Desktop Support Engineer
Desktop Support Engineer170
Applications
170
Applications
Jaipur
Full-Time
Fresher: Less than 1 year
₹ 17K - ₹ 35K (Per Month)
Posted on Sep 20 2024
About the Job
Skills
Computer Hardware Troubleshooting
Microsoft Office
Remote User Support
Lan
Ticketing Systems
Antivirus
We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
If youre computer-savvy and enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
About the company
Welcome to Talent Roll, where your career journey meets opportunity and excellence. We are a dynamic job portal and consultancy startup dedicated to bridging the gap between top talent and leading companies. Founded by industry experts, our mission is to transform the way people find jobs and companies find talent. Our state-of-the-art job portal offers advanced job matching, a user-friendly inter ...Show More
Welcome to Talent Roll, where your career journey meets opportunity and excellence. We are a dynamic job portal and consultancy startup dedicated to bridging the gap between top talent and leading companies. Founded by industry experts, our mission is to transform the way people find jobs and companies find talent. Our state-of-the-art job portal offers advanced job matching, a user-friendly interface, and comprehensive job listings. Our consultancy services include career coaching, resume building, interview preparation, and strategic employer consulting. We uphold the highest standards of integrity, excellence, innovation, and collaboration. Join Talent Roll today and take the next step towards a brighter future. Talent Roll – Where Talent Meets Opportunity. ...Show Less
Industry
Staffing and Recruiting
Company Size
2-10 Employees
Headquarter
Jaipur
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