- Understanding the entire Service assurance or fulfillment lifecycle with 3-7 years of experience.   

- Fundamental understanding of ServiceNow modules, integration hub, and components

- Development and enhancement of ServiceNow applications/modules. (TSM / ITSM / CMDB / CSM / OMT/ FSM / ITOM / TSOM / GRC / HRSD)

- Hands-on experience in API integrations (OOTB, Custom) with third-party applications.

- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP, and SSO-SAML.

- Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes.

- Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.

- Implement changes, workflow automation, UI, integrations, and enhancements.

- Perform workflow design, configuration, development, and data loads for the ServiceNow platform.

- Experience configuring Business Rules, Scripting, UI Actions, Scheduled Jobs, etc.

- Experience with the Agile way of working – User Story, Sprint model, etc.

- Having a technical bent of mind with an interest in system configurations and integrations.

- Knowledge of ITIL, eTOM, and TAM.

- Understanding of TM Forum APIs.

- Understanding of Telecom products or services.

- Good functional understanding of any one of the tools with at least 3 years of experience – ServiceNow, Netcool, BMC Remedy, EMC Smarts

- Experienced in the areas of BSS/OSS architecture, design, and implementation for Telecom customers which can enable effective capturing of requirements

- Should be able to engage with multiple stakeholders like Business, SI partners, and System owners.