Organization :

A 35+ Year old and fastest growing manufacturer of quality & testing and calibration systems. Their product vertical has over 200+ models serving clients pan India and international.

ROLE : To manage the Service department team and handle customer service interactions, reports, and repairs

 Effectively manage the team members, including technicians & advisors, to ensure team objectives goals/KPI are being carried out 

• Managing Installation, commissioning and Training of products online / at customer location through service team.

• Managing customer complaints and Queries Logically and rationally

• Trouble Shoot, Diagnose and Resolve Technical issues

• Ensure Service engineer Visit customer for onsite diagnostic tests and resolution

• Ensure Service engineer Repair and Services Electronics, Electrical and Mechanical Parts onsite or at our office.

• Managing preventive maintenance effectively at customer site

• Monitor and Review problem and Resolution reports

• Give consolidated feedback's to internal teams to improve product quality and customer experience.

• Promote service contracts and new products technically

• Support internal teams during assembly, QC and verification if required

• On time submission of Management Reports

• Managing and Executing annual maintenance contracts

• Developing and maintaining Customer relations

• Effectively manages team members, including technicians and advisors, to ensure team objectives goals are being carried out.

• Assists with or performs administrative tasks

• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations

• Create, execute and improve service policy and process through the team members

• Resolves service team problems and improves current service team methods to increase productivity and customer service

• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.

• Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly

• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work

• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by up-selling products  and services and taking care of any customer concerns or complaints quickly and professionally.

Requirements

• Valid Driving license with clean record.

   • Own two/Four- Wheeler for customer visits.

Experience : 10-15 yrs

Education : Electrical / Electronics & Software background

Location : Bangalore

Benefits

Salary : Upto 8 LPA