Organization :

A 35+ Year old and fastest growing manufacturer of quality & testing and calibration systems. Their product vertical has over 200+ models serving clients pan India and international.

Role : Monitoring equipment and machinery performance and developing preventative maintenance measures

Responsibilities : 

·        On-time closure of all cases assigned

·        Installation, commissioning, and Training of products online / at customer location

·        Assess customer complaints and Queries Logically and rationally

·        Trouble Shoot, Diagnose and Resolve Technical issues

·        Visit customer for onsite diagnostic tests and resolution

·        Repair and Service Electronics, Electrical and Mechanical Parts onsite or at our office

·        Perform preventive maintenance effectively at customer site

·        Generate problem and Resolution reports

·        Give feedback's to internal teams to improve product quality and customer experience.

·        Promote service contracts and new products technically

·        Support internal teams during assembly, QC and verification if required

·        On time submission of Management Reports

·        Executing annual maintenance contracts

·        Developing and maintaining Customer relations

Requirements

• Valid driving license with clean record

• Own two- Wheeler for customer visits

Experience : 3+ years

Education : Electrical/Electronics & Software Background

Location : Delhi / Pune/Bangalore