ROLE :

A Service Coordinator acts as an advocate for their clients and provides information on how they can access community services

Responsibilities :

Service Planning and Scheduling

Service coordinators play an integral role in service planning and scheduling. They are responsible for assessing client requirements, determining project timelines, and assigning appropriate resources accordingly. By meticulously planning and organising service delivery, service coordinators ensure that projects are executed smoothly and on time.

2. Conflict Resolution

In the course of service delivery, conflicts or issues may arise. A service coordinator is responsible for promptly identifying and resolving such conflicts fairly and efficiently. This requires excellent problem-solving skills, remaining calm under pressure, and a diplomatic approach to conflict resolution.

3. Documentation and Reporting

Accurate and comprehensive documentation is crucial for service coordinators to monitor progress, evaluate results, and communicate effectively with all stakeholders. They are responsible for maintaining detailed records, creating reports, and analysing data to identify areas for improvement and facilitate informed decision-making.

Skills of a Service Coordinator

1. Strong Interpersonal Skills

Effective communication and interpersonal skills are fundamental to the success of a service coordinator. They must possess the ability to build rapport, actively listen to clients and colleagues, and navigate through challenging situations with tact and professionalism.

2. Detail-oriented and Organized

Given the complex nature of service coordination, meticulous attention to detail and strong organisational skills are indispensable. Service coordinators must be able to manage multiple tasks simultaneously while ensuring that all aspects of service delivery are executed flawlessly and according to plan.

3. Problem-solving and Decision-making Abilities

Service coordinators often encounter unexpected challenges during the delivery of services. The ability to think critically, analyse situations, and make prompt and effective decisions is crucial. Strong problem-solving skills enable service coordinators to identify innovative solutions and maintain service quality despite obstacles.

4. Technical Proficiency

Proficiency in utilising various software applications, project management tools, and customer relationship management (CRM) systems is increasingly important for service coordinators. Familiarity with these technologies enhances efficiency, facilitates effective communication, and streamlines service delivery processes.

Requirements

3+ years of experience as a Service Coordinator from a Manufacturing company. 

Should have completed Diploma or BE in Mechanical/Electrical/ Electronics Engineering

Monday to Saturday working