Company Overview

Taapasi Motors is a leading automobile dealership company associated with the KIA brand, located in Bangalore. As part of the motor vehicle manufacturing industry, we pride ourselves on encouraging innovative approaches and providing a highly flexible work-life environment. With a team of 51-200 employees, we continually seek motivated and creative individuals to join our dynamic team. For more information, please visit our website at www.taapasimotors.com.

Job Overview

We are looking for a Junior Tele Caller to join our team in Bangalore Urban. This is a full-time position suitable for candidates with a minimum of 1 year of experience. The chosen candidate will play a crucial role in our customer engagement and support operations, representing Taapasi Motors with professionalism and enthusiasm.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) for effectively conveying information to customers and colleagues.
• Active listening (Mandatory skill) to understand customer needs and respond appropriately during interactions.
• Customer service (Mandatory skill) abilities to ensure a positive experience for all clients and stakeholders.
• Persuasion skills to influence customer decisions positively and boost sales and service uptake.
• Time management expertise to handle multiple customer calls and administrative duties efficiently.
• Problem-solving capabilities to address and resolve customer queries and complaints promptly.
• Empathy to connect with clients on a personal level, ensuring their concerns are genuinely understood.
• Resilience to maintain professional composure and adaptability in challenging customer interactions.

Roles and Responsibilities

• Identify potential customers from provided leads and make outbound calls to generate interest in our products and services.
• Provide prospective customers with detailed information about our dealership offerings and promotions.
• Maintain a comprehensive understanding of Taapasi Motors' vehicles and services to provide accurate information.
• Record customer interactions and maintain an updated database for follow-ups and future reference.
• Collaborate with the sales team to ensure leads are converted into successful sales opportunities.
• Attend regular training sessions to stay informed about new models, features, and market trends.
• Handle customer inquiries with professionalism and provide timely and effective resolutions.
• Provide feedback to management on customer opinions and potential areas for improvement in our service delivery.