• Processes reservation requests from clients as per the hotel's requirements. 
• Know the type of rooms available, their location, and their layout. 
• Handles daily correspondence.  
• Take calls to assist client needs with reservations including modifications and cancellations. 
• To maximize revenue via up-selling. 
• To deal with calls and email inquiries. 
• To accurately file all information regarding reservations and past bookings. 
• To post advanced deposits to individual reservations and do a deposit audit. 
• When requested send confirmation of reservations. 
• To do the correspondence for the following day’s bookings to adhere to the checklist and ensure complete accuracy. 

Qualifications for a reservations Executive 

• Must possess professional telephone etiquette and have an excellent command of the English language 
• Must be able to analyze client situations and make suggestions.  
• Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management, and team members producing reports. 
• Relevant qualification, preferably a College/University degree in Tourism. 
• Able to work rapidly and accurately. 
• Articulate communication, both written and verbal.