We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers end customer. you will diagnose and troubleshoot software problems and help our customers on resolution of their problem.

Technical Support Engineer responsibilities include resolving technical application issues, debugging the application flow, explain the proper flow to our end client & configuring the system. You will contact clients via phone and/or provide clear, written instructions and technical manuals on the problem raised by end customer.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

·        Research and identify solutions to software issues

·        Diagnose and troubleshoot technical issues

·        Ask customers targeted questions to quickly understand the root of the problem

·        Track issues through to resolution, within agreed time limits

·        Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

·        Properly escalate unresolved issues to appropriate internal teams

·        Provide prompt and accurate feedback to customers

·        Refer to internal database or external resources to provide accurate tech solutions

·        Ensure all issues are properly logged

·        Prioritize and manage several open issues at one time

·        Follow up with clients to ensure their IT systems are fully functional after troubleshooting

·        Prepare accurate and timely reports

·        Document technical knowledge in the form of notes and manuals

·        Maintain jovial relationships with clients

Requirements and skills

·        Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role – Freshers can also apply

·        Good understanding of General Insurance product

·        Ability to diagnose and troubleshoot basic technical issues

·        Excellent problem-solving and communication skills

·        Ability to provide step-by-step technical help, both written and verbal