Technical Sales Support Executive
Technical Sales Support Executive
About the Job
Skills
Greetings from Synergy Resource Solutions.
Our client company is one of India’s leading PCB designers, manufacturers, and assemblers based at Ahmedabad require,
Position: Technical Sales Support Executive (Customer Care Executive-Technical
Qualification: Any UG Graduation (Electronics & Communication / Electrical / Electronic degree is a Plus)
Experience: 0-2 Years (Freshers can also apply)
Location: - Ahmedabad ( Ambli Road ,off Bopal)
Timings: 9 am to 6:30pm
Working days: 6 days (Alternative Saturdays off)
Pay Range: 18000 - 25000 INR Per Month
Skill Set Required: - People's Person, Time Oriented, Great Verbal & Written Communication Skills, Basic Math Skills, Basic Computer Literacy, Handle Customers Relations & Complaints, Crisis Management, Administrative Skills, Attention to Detail, Voice Inbound & Outbound Process, Email Inbound and Outbound Process and Chat Inbound Process
Job Responsibilities
- Provide Pre-sales technical assistance, services and products education
- Work on sales support services and provide technical and commercial back up as required.
- Support marketing activities by attending trade shows, conferences and other marketing events.
- Generate and process new sales leads, inquiries and purchase orders as necessary.
- Answer Emails, Phone calls and chats from customers and deal with queries as they arise.
- Follow up with customers to make sure that they are satisfied with a particular product or service.
- Experts pay attention to detail, as customers may have the same problems; report the problems as necessary.
- Deal with any customer complaints and resolves the issue as necessary
- Persuade customers that a product or service best satisfies their needs in terms of quality, price and delivery
- Provides hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management
- Solicit cross-selling and up-selling opportunities within the customer care experience.
- Take the extra mile to engage the customer
About the company
Industry
HR Recruitment Services
Company Size
2-10 Employees
Headquarter
Ahmedabad
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