Greetings from Synergy Resource Solutions, a leading Recruitment Consultancy.

Our client is a Smart Air Quality Monitoring Solutions company offering data-driven environmental solutions for better decision making. Using our sensor-based hardware, we monitor various environmental parameters related to air quality, noise, odour, weather, radiation etc.

Designation: - Sales Service engineer

Location: - Ahmedabad

Experience: - 1 - 3 years

Work timings: 10:00 am to 6:30 pm (5 days working)

Key Responsibilities:

1. Site Coordination & Communication:

○ Call consultants of construction sites and communicate with site owners to obtain contact details of site engineers or coordinators for device installation.

○ Explain the site requirements, including power supply, pole/wall mounting, and ideal placement of devices where dust is minimal.

○ Follow up with builders’ and site engineers regarding site prerequisites and installation readiness.

○ Share reference installation images and prerequisites through WhatsApp messages to site engineer for understanding.

2. Documentation & Reporting:

○ Maintain a structured daily report sheet with color-coded status updates and remarks, and share it with the AMC team.

○ Cross-check all site-related information with the sheet to ensure accuracy.

○ Ensure all necessary documents, including GST certificate, email ID, and contact details, are obtained before installation.

3. Installation Planning & Execution:

○ When the site is ready, fill the Project Knowledge Transfer (KT) form and inform the logistics team for delivery challan preparation by giving Project ID.

○ Coordinate with the finance team to initiate a Proforma Invoice after receiving the GST certificate and link it to the project KT.

○ Ensure that the billing address matches the GST certificate, and the shipping address is the site location.

○ Schedule and oversee installations, aiming for at least 3 device installations per day.

○ Guide the builder/site engineer on selecting the best installation location and obtaining site photos/videos.

○ If site engineers are not responding in sharing site images, visit the site physically for selection and installation

4. Post-Installation Support & Monitoring:

○ Register installed device IDs in AMC Master Organization in Envizom Software and create individual projects for clients.

○ Provide login credentials to site engineer so they can access real-time data.

○ Set up calendar invite for with all site details, including Site Name, POC Name, Contact Number, Device ID, Locations, Envizom ID, and Password.

○ Confirm installation schedules with builders for double verification.

○ Offer remote support to builders regarding software, power connections, SIM setup, or any technical queries.

5. Issue Resolution & Device Maintenance:

○ Visit the site if there are any major product-related issues and resolve them to ensure the device is live.

○ Conduct weekly follow-ups with site engineers and builders for any offline devices, urging them to bring them online to avoid AMC penalties.

○ Assist in troubleshooting and provide logs of conversations with builders to the AMC team.

6. Financial Coordination:

○ Coordinate with Oizom’s silent partner for all received cheques, ensuring payments are processed correctly.

○ Follow up with Oizom’s finance POC to confirm cheque deposits in the company’s bank account.

Required Skills & Qualifications:

● Fluency in Gujarati & Hindi is mandatory.

● Strong communication and coordination skills.

● Basic understanding of electrical and installation requirements.

● Proficiency in maintaining reports and documentation.

● Ability to handle multiple sites and ensure timely installation.

● Familiarity with construction site protocols is an advantage.

Benefits:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and collaborative work environment

If your profile is matching with the requirement & if you are interested for this job, please share your updated resume with details of your present salary, expected salary & notice period.