Greetings from Synergy Resource Solutions, a leading recruitment consultancy firm.

Our Client company a leading digital commerce company having offices in USA, Canada & India looking after following staff for their office at Vastapur Area of Ahmedabad.

Position: Client Accounts Manager

Location: Vastrapur-Ahmedabad

Work Timing: Shift: 1:00 PM to 9:00 PM in Office (5 Days/week) & based on client call they should be available from home as per the schedule

CTC: 6 Lacs Max.

Job Details:

As a Client Account Manager, you will play a pivotal role in managing client relationships from the pre-sales stage through to post-sales support. You will be responsible for understanding client needs, recommending solutions, and ensuring ongoing satisfaction and success. This role requires a blend of strong interpersonal skills, sales acumen, and the ability to deliver exceptional service.

Responsibilities:

Pre-Sales Activities:

• Conduct thorough research to understand potential client needs, industry trends, and competitor offerings.
• Collaborate with the sales team to develop tailored proposals and presentations for prospective clients.
• Participate in client meetings and presentations to effectively communicate the value proposition of our products or services.
• Act as a subject matter expert, addressing client inquiries and providing insights into how our solutions can address their specific challenges.
• Develop and maintain relationships with key decision-makers and stakeholders during the sales process.

Post-Sales Activities:

• Serve as the primary point of contact for clients post-sales, ensuring a smooth transition from the sales process to implementation and ongoing support.
• Conduct kickoff meetings to outline project timelines, deliverables, and expectations with the client and internal teams.
• Coordinate with internal departments such as implementation and development to ensure timely delivery and resolution of client issues.
• Monitor client satisfaction levels and proactively address any concerns or challenges that may arise.
• Conduct regular check-ins and account reviews with clients to review performance metrics, identify areas for improvement, and upsell additional
• services or products as needed.
• Provide ongoing training and support to clients to maximize their utilization and success with our solutions.

Qualifications:

• Elementary Education i.e. 10th & 12th must be in English medium.
• Bachelor's degree in Technical field OR, BBA with IT/Marketing, or a related field. MBA is preferable.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong organizational skills and attention to detail, with the ability to manage multiple client accounts simultaneously.
• Excellent problem-solving and negotiation abilities.
• Ability to manage multiple client accounts simultaneously while prioritizing tasks effectively.
• Results-oriented mindset with a focus on exceeding client expectations.
• Flexibility to adapt to changing priorities and client needs.
• Demonstrated ability to work collaboratively in a team environment.

Benefits:

• Competitive salary package with performance-based incentives
• Paid Leaves and holidays
• Complementary Leaves like Birthday/Anniversary
• Bereavement leaves
• Company sponsored certifications
• Collaborative and inclusive work environment
• Health & Term Life Insurance

If interested, Please share your updated resume with details of your present salary, expectations & notice period.