Desired Candidate

• Should be well versed with English & have basic computer knowledge
• Should know how to draft / write emails
• Will be responsible for coordinating with various - Exporters & Importers & service providers (transporters & shipping companies & freight forwarders)
• Will contribute to customer management and maintaining sound relations with clients
• Should be willing to work (from office only) from 10:30 to 6 p.m.

Basic knowledge of customs clearance & freight forwarding can also be a deciding factor

Aspects of job profile

·      Take Dictation in person or virtually via whatsapp or Google Docs

·      Check multiple emails IDs

·      Remove spam emails and avoid phishing emails

·      Take printout of all relevant emails. Make sets as per guidance.

·      Make invoices as per set formats.

·      Make stamp duty challan as per format

·      Coordination with certain clients for payments.

·      No relevant emails to go missing else customer mismanagement

·      Coordinate with customers for missing documents and general updates

·      Coordinate with forwarders for insurance / freight booking related

·      Banking related formalities i.e. cheques, deposit slips, letters

·      Providing relevant notifications, circulars to onboard or educate clients.

·      Initially replies will be as per guidance, thereafter have the knack of answering minor queries of customers

·      Understand key documents i.e. Bill of entry, Bill of lading, Invoice, P/List, CoA, COO, Pref COO, PQ/FSSAI

·      Letter Types – Declaration, Explanation Letter

·      Heavy usage of MS Word and Moderate usage of MS Excel

Above isn’t an exhaustive list of tasks involved in your job profile