Qualifications and Skills

• 1-3 years of experience in customer care, customer service, or customer support roles
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to build and maintain strong relationships
• Good organizational and time management skills
• Proficiency in customer relationship management (CRM) systems
• Ability to work in a fast-paced environment
• Bachelor's degree in a relevant field

Roles and Responsibilities

• Build and maintain strong customer relationships by providing exceptional service and support
• Understand customer needs and requirements and recommend suitable solutions
• Handle incoming calls and effectively address customer inquiries and complaints
• Keep accurate records of customer interactions and transactions
• Collaborate with internal teams to ensure customer satisfaction and resolve any issues
• Identify opportunities to upsell products or services to existing customers
• Stay up-to-date with industry trends and best practices
• Assist in the development of customer retention strategies
• Proactively communicate with customers to ensure their needs are met