Job Overview:

As the Payment Collection and Recovery Manager, you will play a pivotal role in managing the payment collection process for our B2B clients. This role involves a combination of on-call and on-field activities, as well as requiring a deep understanding of legal procedures related to debt collection and recovery. You will be responsible for independently handling the end-to-end process of collection, recovery, and, when necessary, litigation. You will also collaborate with external legal resources, such as advocates, for court cases and legal proceedings.

Key Responsibilities:

1.     Collections Strategy: Develop and implement effective strategies for timely payment collection from B2B clients.

2.     Customer Communication: Establish and maintain professional relationships with clients while communicating payment expectations and deadlines.

3.     On-Field Visits: Conduct pan India on-field visits to clients' premises for face-to-face discussions, negotiations, and document collection.

4.     Legal Expertise: Possess in-depth knowledge of legal procedures and regulations related to debt collection and recovery, ensuring compliance at all times.

5.     Debt Recovery: Manage the end-to-end debt recovery process, which includes negotiation, settlement agreements, and restructured payment plans.

6.     Litigation Management: Coordinate with external legal advocates for filing and managing legal cases, including attending court hearings, if necessary.

7.     Documentation: Maintain accurate and up-to-date records of all collection efforts, payment agreements, and legal actions.

8.     Reporting: Prepare and present regular reports on collection and recovery activities to senior management.

9.     Risk Assessment: Evaluate the creditworthiness of clients and recommend credit limits or restrictions based on analysis.

10.    Team Collaboration: Collaborate with internal teams, such as sales, finance, and customer service, to resolve payment disputes and provide insights for process improvements.

11.    Continuous Improvement: Stay updated on industry best practices and continuously improve collection and recovery strategies.

Qualifications/Requirements:

·     Bachelor's degree in business, finance, or a related field (MBA or legal background is a plus).

·     Proven experience in B2B payment collection, recovery, and litigation management.

·     Strong knowledge of legal procedures and regulations related to debt collection.

·     Excellent negotiation and communication skills.

·     Ability to work independently and make sound decisions.

·     Proficiency in using collection software and Microsoft Office Suite.

·     Strong analytical and problem-solving abilities.

·     Willingness to travel for on-field visits as required.

·     High level of integrity and ethical conduct.