Company Overview

Svenska Design Hotel, located in Lokhandwala Complex, Andheri West, Mumbai, is a designer 5-star Swedish hotel. The hotel offers a variety of dining and event experiences including restaurants, bars, banquets, and cake shops, along with outdoor catering options. Svenska belongs to the hospitality industry and houses 51-200 employees.

Job Overview

The Duty Manager at Svenska Design Hotel, Mumbai is a mid-level position that requires 4 to 6 years of relevant work experience. This full-time role involves managing daily operations to ensure excellent service delivery, customer satisfaction, and smooth functioning of hotel activities.

Qualifications and Skills

• Customer Service (Mandatory skill): Strong ability to assess and attend to guest needs, ensuring a pleasant experience.
• Problem Solving (Mandatory skill): Aptitude for identifying issues efficiently and implementing practical solutions promptly.
• Team Management (Mandatory skill): Proven experience in managing teams, fostering collaboration, and motivating staff for optimal performance.
• Leadership: Demonstrable leadership skills with the ability to guide and inspire teams towards achieving goals.
• Communication: Excellent verbal and written communication skills to effectively interact with guests and team members.
• Time Management: Proficiency in prioritizing tasks and managing time effectively to meet deadlines and service standards.
• Conflict Resolution: Skilled in mediating disputes and handling conflicts to maintain a harmonious environment.
• Decision Making: Strong decision-making capabilities, ensuring operations' consistency and adherence to company policies.

Roles and Responsibilities

• Manage and oversee daily operations, ensuring smooth functioning of hotel services and facilities.
• Handle guest complaints and special requests, ensuring customer satisfaction through timely response and resolution.
• Coordinate with various departments to ensure seamless service delivery and maintain high standards of service quality.
• Train, supervise, and assess staff performance, providing guidance and support to enhance team efficiency.
• Monitor inventory levels, coordinate with suppliers, and ensure availability of necessary resources for operations.
• Implement safety and security measures to protect guests, staff, and hotel property at all times.
• Conduct regular inspections to ensure compliance with health, safety, and hygiene standards.
• Prepare and analyze reports for management review, providing insights and suggestions for improvement in services and procedures.