Company Overview

Svenska Design Hotel, Mumbai, is a designer 5-star Swedish hotel located in the bustling area of Lokhandwala Complex, Andheri West. With a range of diverse dining options, including restaurants, bars, banquets, cake shops, and outdoor catering, Svenska offers a unique hospitality experience in Mumbai. The hotel employs between 51-200 people, providing exceptional service and luxury accommodations in the heart of the city. For more information, visit Svenska Design Hotel.

Job Overview

We are seeking a dedicated and passionate Associate F B Service for our vibrant team at Svenska Design Hotel, Mumbai. This is a full-time, junior-level position primarily based in our hotel in Andheri West. Candidates should have 1 to 3 years of relevant work experience in the hospitality industry, ensuring excellent service to enhance our guests' dining and event experiences.

Qualifications and Skills

• Attention to detail (Mandatory skill) is crucial for ensuring each guest's dining experience is flawless and exceeds expectations.
• Effective communication skills (Mandatory skill) are essential for interacting with guests and team members, ensuring clear and efficient service delivery.
• Teamwork (Mandatory skill) is required to maintain a collaborative and supportive working environment within the hotel.
• Financial analysis abilities to assist in evaluating the cost-effectiveness of service delivery and event management.
• Excel proficiency for maintaining accurate records, analyzing data, and generating reports.
• Data entry skills for recording daily operations and maintaining guest profiles accurately.
• Problem-solving skills to address and resolve guest inquiries and issues promptly and effectively.
• Time management skills to prioritize tasks efficiently and ensure timely service during high-demand periods.

Roles and Responsibilities

• Provide excellent food and beverage service to guests, ensuring satisfaction and adherence to hotel standards.
• Assist in the setup and breakdown of events, ensuring all functions run smoothly and efficiently.
• Maintain cleanliness and organization of service areas to ensure a welcoming atmosphere.
• Support teammates during peak service times to ensure efficient and seamless operations.
• Monitor and manage stock levels, assisting in ordering and replenishing supplies as needed.
• Handle guest complaints and inquiries promptly, resolving issues to ensure a positive experience.
• Follow all health and safety regulations, ensuring compliance with hotel policies and procedures.
• Participate in ongoing training and development to enhance service skills and knowledge.