Company Overview

Suvit Fintech Private Limited is a pioneering universal platform located in Surat, specializing in integrating various accounting and tax programs into a cohesive office environment. We aim to streamline financial data management and operations, offering an open architecture for processing large financial data flows. Our suite of services benefits both taxpayers and tax experts by providing a seamless and automated finance management process.

Job Overview

We are looking for a dedicated Customer Support Executive to join Suvit Fintech Private Limited on a full-time basis. The position is based in our Surat headquarters. The successful candidate will play a crucial role in ensuring our clients receive outstanding assistance, managing communication, and resolving any challenges swiftly and efficiently.

Qualifications and Skills

• Proficient with CRM software such as Salesforce or Zendesk to efficiently manage customer relationships and inquiries.
• Experienced in utilizing live chat support tools like Intercom or LiveChat for real-time customer interaction and problem resolution.
• Ability to handle ticketing systems ensuring that customer issues are documented and addressed in a timely manner.
• Exceptional communication skills, able to convey information clearly and empathetically, responding to customer needs.
• Strong problem-solving skills, analyzing situations quickly to find viable solutions ensuring customer satisfaction.
• Demonstrated ability to multitask, managing multiple customer interactions seamlessly and efficiently under pressure.
• Proficient in conflict resolution, handling challenging situations diplomatically while maintaining a professional demeanor.
• Solid understanding of customer service etiquette, ensuring every customer interaction reflects positively on the company.

Roles and Responsibilities

• Provide exceptional customer support through various channels including email, phone, and live chat.
• Resolve product or service issues by clarifying the customer's concern, determining the cause, and selecting the best solution.
• Utilize CRM software to document and manage all customer interactions, ensuring accurate and timely updates.
• Collaborate with cross-functional teams to resolve complex issues, escalating when necessary to deliver timely solutions.
• Educate customers about product features and benefits, contributing to improved customer satisfaction and retention.
• Continuously update knowledge of company products, services, and industry trends to provide informed support.
• Identify recurring issues and communicate insights for process improvement to enhance the overall customer experience.
• Assist in developing and maintaining support documentation and resources to streamline customer service efforts.