Job Overview:

Position : Head – Client Service.

Reports To : EVP.

Experience : Minimum 8 to 15 years of experience.

Job Location : Andheri (East)

Qualification : Graduation/Post Graduation.

Preferred : Financial services Industry (DP/Broking/ RTA or Merchant Banking)

Responsibilities and Duties:

 Handling team of client service executives.

 Guide the team whenever they need support to resolve the issues.

 Ensure the team provides timely service to the clients.

 Coordinate with the internal department (s) to resolve the client queries.

 Interact with the client constantly, to know the area of improvement

 Coordinating with other intermediaries, to solve the client specific queries or other

requirements.

 Ensuring timely service within time as specified by Regulatory Authorities.

 Independently handling the escalations from companies & intermediaries.

Requisites:

 Leadership & Problem-solving skills.

 Knowledge of Primary and Secondary Capital market products.

 Good liaising skills with various agencies. (Merchant banker/exchange/DP/ SEBI /

NSDL / CDSL etc.)

 Assisting in implementing regulatory guidelines /procedures.

 Should have knowledge of MS Excel, MS Word, and PPT.

 Good English communication skills (both reading & writing).