Company Overview

Supreme Computers is a prominent player in the Telecommunications industry, with its headquarters in Chennai. With a workforce of 501-1000 employees, the company aims to provide cutting-edge solutions. Supreme Computers is dedicated to fostering customer-centric relationships and delivering exceptional service to its clientele.

Job Overview

We are currently seeking a Customer Relationship Executive to join our team in Chennai. This is a full-time, junior-level position requiring at least 1 year of sales experience. The working hours are from 9:30 AM to 7:00 PM. The role demands dedication to managing client relationships, understanding customer needs, and supporting sales efforts to achieve substantial growth.

Qualifications and Skills

• Minimum 1 year of sales experience in a similar role, demonstrating consistency in sales results and customer retention.
• Excellent communication skills to effectively convey information and interact professionally with diverse clients (Mandatory skill).
• Exceptional customer service abilities with a focus on meeting and exceeding client expectations (Mandatory skill).
• Proven sales skills to engage customers and close deals efficiently (Mandatory skill).
• Strong problem-solving skills, enabling the development of innovative solutions in challenging situations.
• Interpersonal skills to build rapport with customers and enhance team collaboration.
• Effective time management skills to handle multiple tasks and prioritize customer queries efficiently.
• Proficient negotiation skills to assist in optimizing sales outcomes and ensuring customer satisfaction.
• Empathy to understand customer concerns and tailor interactions to address their needs effectively.

Roles and Responsibilities

• Build and maintain strong, long-term relationships with customers, ensuring repeat business and loyalty.
• Identify customer needs through effective questioning and propose appropriate products or services accordingly.
• Manage and follow up on customer inquiries, providing timely solutions and resolving any issues to ensure satisfaction.
• Assist the sales team in achieving sales targets and customer satisfaction goals through active participation in sales strategies.
• Document interactions accurately and maintain comprehensive records of customer communication and feedback.