The role will support Business Banking Know Your Customer (KYC) client requirements relating to a range of products and services. Driving great customer outcomes and internal control through validating KYC information and capturing any amendments required to ensure all information held is up to date and policy compliant.

• Interrogate internal and external systems to gather information to validate Know Your Customer (KYC) details, ensuring customer records are accurately maintained and are up to date within defined SLAs.

• Balance different viewpoints and customer / client insight with policies to reach the right customer outcome that is within the best interest of the Bank to create customer advocacy.

• Exercise own judgement within the clearly defined parameters of the process to analyze factual customer information against a variety of sources.

• Document discrepancies, where appropriate, for further investigation and repair following banking defined processes.

• Work closely with the Team Leader and the wider Team to deliver exceptional performance.