Summary

• ​Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. 
• Performs, as a skilled worker, a number of Customer Service support tasks. 
• Determines, based upon professional knowledge, HOW best to approach the task and how to solve abnormalities. 
• Analyses abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it.
• Completes work with a limited degree of supervision.

Roles & Responsibilities

• Interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions.
• Performs, as a skilled worker, a number of Customer Service support tasks.
• Determines, based upon professional knowledge, How best to approach the task, and how to solve abnormalities.
• Analysis abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it.
• Completes work with a limited degree of supervision​​

Minimum Qualifications

• Experience: 2-5 years of experience in position or specialization.
• Education: High-school/Associates or equivalent experience if applicable. Certification if applicable.
• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
• First point of customer contact for general inquiries like pricing, products, scheduling etc.
• Builds and maintain the business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
• Although this is not a mandatory requirement, SAP/Oracle requirement is a nice have.​

​*Attention to detail a must

​*Has an above Basic level of skill with Excel

​*Some phone work will be required​​