Requirements:

* Responsible of handling team size of minimum 5 -10 people in his/her current role.

* Proficient in MS Office, Skype

* Should have prior knowledge of international customer care processes and techniques.

* Excellent English communication needed (written and verbal).

Roles and Responsibilities:

1.Be in charge of running and managing the team on a daily basis

2.Set performance targets for all associates in the team to meet up with overall process objectives

3. Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's

4.Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to

5.Conduct regular review of all agents performance and organize training sessions for under performers

Note - International working experience will be added advantage.