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Customer Support Representative

Bangalore
Full-Time
Fresher: Less than 1 year
2L - 2.5L (Per Year)
Posted on Jul 31 2023

Not Accepting Applications

About the Job

Skills

Communication
sales
Marketing
Convincing People
Cold Calling
Written Communication

We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.

To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

  • Generating sales leads.
  • Managing incoming calls.
  • Building good relationships with customers.
  • Resolving complaints and following up on resolutions.
  • Identifying customers' needs.
  • Meeting sales objectives.
  • Following procedures and policies.
  • High school diploma or equivalent.
  • Experience in customer service.
  • Strong telephone etiquette.
  • Familiarity with CRM tools.
  • Excellent communication skills.
  • Ability to manage multiple tasks at once.
  • Ability to adapt to different personalities.

About the company

We are manpower outsourcing consultancy

Industry

IT Services and IT Consul...

Company Size

11-50 Employees

Headquarter

Ameerpet, Telangana