Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling

. Assist with placement of orders, refunds, or exchanges.

The customer service associates are the direct point of contact for the customers; they resolve issues, answer queries, and assist the callers.

Provide accurate transcriptions of interview recordings, meetings, and notes.

Proofread all transcribed documents prior to submission for approval.

Collaborate with other team members to ensure proper assignments and objectives

The job often entails listening to audio recordings and typing out what is heard, in a word processing program ..