Responsibilities:

• Business Development:
• Develop and implement a strategic business plan to achieve branch growth targets for gold loans and MFI products.
• Identify and cultivate new business opportunities within the assigned territory.
• Conduct market research and competitor analysis to stay informed of market trends.
• Sales Management:
• Lead and motivate a team of loan officers to achieve individual and team sales goals.
• Develop and implement effective sales strategies for gold loans and MFI products.
• Conduct regular coaching and training sessions for the sales team to improve their product knowledge and selling skills.
• Customer Service:
• Ensure exceptional customer service is delivered at all times.
• Resolve customer queries and complaints promptly and professionally.
• Build strong relationships with existing and potential customers.
• Operations Management:
• Oversee all branch operations, including loan processing, disbursement, and collection activities.
• Ensure adherence to all regulatory compliance requirements of the RBI and other governing bodies.
• Manage branch budget and resources effectively.
• Maintain accurate and complete branch records.
• Prepare timely reports for senior management.
• Risk Management:
• Implement effective risk management practices to minimize credit risk and ensure portfolio quality.
• Conduct due diligence on loan applications and ensure proper documentation.
• People Management:
• Recruit, hire, and train qualified staff members for the branch.
• Conduct performance appraisals and provide feedback for employee development.
• Maintain a positive and productive work environment for the team.