Location: Railway Parallel Road, Sheshadri Puram - Bangalore.

Company Overview

Sturlite Electric Pvt Ltd., headquartered in Bangalore, is a prominent player in the Manufacturing industry. Specializing in LED Lights, Fans, Wires, and Switches, the company employs between 501-1000 individuals and is committed to providing high-quality products and services. Visit our website at www.sturlite.com to learn more.

Job Overview

We are seeking a dedicated Collections Executive Tele Caller to join our team at Sturlite Electric Pvt Ltd. This is a full-time, mid-level position located in Bangalore. The ideal candidate will utilize their skills in debit recovery, negotiation techniques, and telecalling to effectively manage and resolve outstanding debts for the organization.

Qualifications and Skills

• Proven experience in debit recovery (Mandatory skill) with the ability to manage large portfolios and ensure timely collections from a diverse client base.
• Expert negotiation techniques (Mandatory skill) to reach mutually beneficial repayment plans with challenging customers.
• Proficiency in telecalling (Mandatory skill), demonstrating excellent communication and persuasion skills over the phone.
• Understanding of credit risk analysis to evaluate customer's financial status and commit to feasible collections strategies.
• Strong customer relationship management (CRM) experience, fostering positive interactions and maintaining customer loyalty during collections processes.
• Accurate financial reporting skills to track collections progress and support management with insightful data analysis.
• Ability to independently resolve late payment issues by investigating and identifying causes, ensuring swift resolution.
• Proficient in Tally for maintaining records and managing financial transactions related to collections.

Roles and Responsibilities

• Manage and reduce outstanding debts by initiating contact with debtors and negotiating payment plans.
• Utilize telecalling skills to reach a high volume of debtors and secure commitments to repay.
• Conduct credit risk analysis to determine the likelihood of payment and establish collection priorities accordingly.
• Maintain accurate and up-to-date customer records in CRM systems to track interactions and collection efforts.
• Prepare reports on collection activities, successes, and areas needing improvement for senior management.
• Resolve conflicts and negotiate firmly but courteously to ensure debts are paid while maintaining positive relationships.
• Collaborate with financial teams to ensure financial reporting and records are accurately captured in Tally.
• Stay informed on industry best practices and legal requirements related to debt collection and implement them in daily activities.