Company Overview

Sturlite Electric Pvt Ltd. is a leader in manufacturing and trading of LED lights, fans, wires, and switches, headquartered in Bangalore. With a workforce of 501-1000 employees, the company is committed to delivering quality and innovation in the manufacturing industry. For more information, visit our website at www.sturlite.com.

Job Overview

We are seeking a dedicated and detail-oriented Collections Executive to join our team in Bangalore. This is a full-time, junior-level position, ideal for candidates with a strong foundation in collections and a drive to ensure timely debt recovery while maintaining customer relationships.

Roles and Responsibilities

• Contact clients via phone to remind them of overdue payments and negotiate payment arrangements.
• Develop and maintain relationships with customers to ensure timely collection of payment obligations.
• Analyze accounts to detect patterns of missing or delayed payments and suggest actionable improvements.
• Collaborate with the sales and customer service teams to resolve billing discrepancies and customer complaints.
• Prepare and maintain detailed and accurate reports of collection activities and progress.
• Report on weekly and monthly collection figures to management and contribute to strategy discussions.
• Ensure compliance with company policies and regulations regarding credit and collection activities.
• Utilize negotiation techniques to encourage customer compliance with payment terms and agreements.

Qualifications and Skills

• Proficient in debt collection techniques to recover overdue payments effectively (Mandatory skill).
• Strong negotiation skills to expertly manage and resolve payment disputes (Mandatory skill).
• Experienced as a tele caller to engage and communicate confidently with clients (Mandatory skill).
• Ability to perform credit risk analysis to assess and mitigate potential financial risks.
• Familiarity with Customer Relationship Management (CRM) software to track and manage client interactions.
• Competence in financial reporting to document and report on collections activities and progress.
• Skills in late payment resolution to devise strategic solutions for overdue accounts.
• Experience with Tally for maintaining accurate financial records and processing transactions.