Customer Support Specialist78
Applications
78
Applications
Bangalore
Full-Time
Fresher: Less than 1 year
₹ 30K - ₹ 35K (Per Year)
Posted on Jan 25 2024
About the Job
Skills
Patience
Clear communication skills
Persuasion skills
Technical Support Specialist
Communication
Active Listening
- Job Title: BPO Executive, Customer Service Representative, Data Entry Operator, Technical Support Associate, etc.
- Job Summary:
- Provide outsourcing services to clients by handling specific business processes.
- Interact with clients, customers, or end-users to address queries, resolve issues, or complete tasks.
- Key Responsibilities:
- Customer Service:
- Handle customer inquiries, complaints, and requests via phone, email, or chat.
- Provide information about products, services, and company policies.
- Resolve issues and ensure customer satisfaction.
- Data Entry:
- Accurately input and update data in databases, spreadsheets, or other systems.
- Verify and validate data to maintain data integrity.
- Technical Support:
- Provide technical assistance and support to customers regarding products or services.
- Troubleshoot and resolve technical issues through phone, email, or chat.
- Sales Support:
- Assist in sales activities by promoting products or services to potential customers.
- Follow up on leads, qualify prospects, and contribute to sales targets.
- Back Office Operations:
- Perform administrative tasks, document processing, and other backend functions.
- Ensure timely and accurate completion of tasks.
- Communication Skills:
- Maintain clear and effective communication with clients, customers, and team members.
- Demonstrate empathy, patience, and professionalism in interactions.
- Team Collaboration:
- Work collaboratively with team members to achieve individual and team targets.
- Contribute to a positive and productive work environment.
- Quality Assurance:
- Adhere to quality standards and guidelines set by the client or company.
- Ensure accuracy and compliance with processes.
- Problem Solving:
- Analyze issues, identify root causes, and implement effective solutions.
- Escalate complex problems to higher-level support when necessary.
About the company
strongwillindia
strongwillindia
Industry
Business Supplies & Equip...
Company Size
11-50 Employees
Headquarter
Mysore
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