Qualification: BE

To manage the executions of daily activities related to customer & sales support such as Order Processing, OA, Quotation, PI and sales order.

• Execution of the customer complaints recording & responding to enquires and follows up actions thereby as per the set response time.
• Control and monitor materials issued for customer trials and follow up actions.

Logistics Coordination for Import and Local Purchase

·        Leads Assignment

·        Payment follow up

·        Quotation Follow up

·        Inspection of Materials prior to dispatch

·        Enquiry follow up

·        Answering phone calls

·        Scanning and sending branch customers order received at HO.

·        BP Creation

ISO and order process flow Training for new joinee

·        Timely response to OA, PI, SO, Quotation, Customer Complaints and Enquires received over phone, email , fax etc

·        Answering phone call and attending visitors.

·        Customer Database Management

·        ISO Documentation for CS and Marketing

·        Data Management of back up in share folder