The Client Service Manager is responsible for ensuring that all client needs are met and expectations exceeded through effective communication, planning, and execution of events. The role requires the candidate to manage client relationships, oversee event logistics, and provide excellent customer service throughout the event planning and execution process.

Key Responsibilities:

• Work with clients to understand their event requirements and objectives, and develop customized event solutions to meet their needs
• Communicate with clients to ensure that all details of the event are clear and understood
• Plan and manage event logistics, including vendor selection, contract negotiation, budget management, and timeline development
• Oversee event setup and execution, ensuring that all details are executed as per the plan
• Manage event staff, including coordinating work schedules, ensuring proper training, and handling any issues that arise during the event
• Act as the primary point of contact for clients, responding promptly to inquiries and providing exceptional customer service
• Develop and maintain strong relationships with clients, anticipating their needs and ensuring that all requests are addressed in a timely and efficient manner
• Monitor event budgets and ensure that all expenses are within budget constraints
• Work closely with other members of the event management team to ensure successful event planning and execution
• Maintain accurate event records and client files

Qualifications:

• Bachelor's degree in event management, hospitality, or related field
• Minimum of 5 years of experience in event management, with a strong background in client service
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and vendors
• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously
• Demonstrated ability to work independently and as part of a team, taking ownership of tasks and projects
• Ability to remain calm under pressure and handle multiple tasks in a fast-paced environment
• Proficiency in Microsoft Office and event management software

This job description is intended to provide a general overview of the responsibilities and qualifications required for the Client Service Manager position in an events management company. Additional responsibilities may be assigned as necessary to meet business needs.