Job Responsibilities:

● Interact with clients and build relationships with them while ensuring their needs are being met

● Develop and oversee the implementation of client service protocols for global projects 

● Resolve complex client problems or disputes in a professional manner

● Coach and support team members to help them meet departmental goals

● Keep records and documentation of client interactions for training purposes

● Willing to work according to different geographical time-zones if and when needed 

Qualifications:

● 3-5 years prior experience in client servicing roles

● Proven experience in a leadership role is required

● Excellent communication skills

● Must demonstrate strong analytical thinking skills

● Should possess strong problem-solving skills and the ability to make sound judgment calls

● Superior organizational and time management skills

● Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience

● Ability to speak a second language is an asset