Company Overview

StayBird - Hotels And Apartments offers a premier collection of service apartments and business hotels in Pune, dedicated to delivering exceptional hospitality experiences. With a focus on creating a homely environment for guests, StayBird is committed to innovation and strategic hospitality concepts, hosting guests near key locations like Pune's eastern commuter belt and Pune International Airport.

Job Overview

We are seeking a dedicated Hotel Receptionist to join our team at StayBird - Hotels And Apartments in the Pune Division. This full-time, junior-level position requires 1 to 3 years of experience. The ideal candidate will support our commitment to delivering memorable moments for our guests by providing excellent customer service and managing front desk duties in a professional manner.

Qualifications and Skills

• Customer Service (Mandatory skill): Demonstrated ability in providing exceptional service to ensure guest satisfaction and address inquiries efficiently.
• Communication (Mandatory skill): Excellent verbal and written communication skills to effectively interact with guests and staff members.
• Organization (Mandatory skill): Strong organizational skills to manage multiple tasks and responsibilities at a bustling hotel front desk.
• Attention to Detail: Keen attention to detail to ensure accuracy in guest reservations and billing information.
• Multi-tasking: Ability to handle multiple tasks simultaneously while maintaining a high level of guest service and professionalism.
• Problem Solving: Skilled in identifying issues and finding effective solutions to resolve guest concerns promptly and effectively.
• Computer Skills: Proficiency in using hotel management software and general computer applications for daily operations.
• Time Management: Capable of managing time efficiently to meet guests' needs and hotel operational demands.

Roles and Responsibilities

• Greet and welcome guests in a warm and friendly manner, providing prompt and efficient service during check-in and check-out processes.
• Manage reservations and room assignments, ensuring accuracy and efficiency in the booking process.
• Handle guest inquiries, requests, and complaints with professionalism and effective problem-solving skills.
• Maintain knowledge of hotel facilities, services, and local attractions to provide guests with useful information.
• Ensure the front desk and lobby areas are clean, organized, and presentable at all times.
• Assist in administrative tasks such as maintaining guest records, processing payments, and reconciling daily transactions.
• Coordinate with housekeeping and maintenance to ensure guest requests are met and issues are resolved promptly.
• Promote a positive guest experience by providing outstanding customer service and support to team members as needed.