Company Overview

StayBird - Hotels And Apartments offers a premier collection of service apartments and business hotels in Pune. We pride ourselves on hospitality simplified, creating spaces that feel like home while away. Located in prime areas such as Kharadi and near the Pune International Airport, our hotels and apartments are equipped with modern amenities to host corporate and social events. Our dedicated team ensures a memorable stay with a focus on innovation and guest satisfaction.

Job Overview

We are seeking a dedicated Hotel Receptionist for our Pune Division, full-time position at a junior level. The ideal candidate will have 1 to 3 years of experience in a similar role. Positioned in our vibrant hospitality environment, you will act as the face of our company, ensuring a warm and welcoming experience for all guests.

Qualifications and Skills

• Exceptional customer service skills with a focus on creating a positive guest experience (Mandatory skill).
• Strong communication abilities to effectively interact with diverse clientele and team members (Mandatory skill).
• Capable of multitasking in a fast-paced environment while maintaining high service standards (Mandatory skill).
• Excellent organizational skills to manage bookings and maintain accurate records efficiently.
• Keen attention to detail to ensure accuracy in reservation documentation and guest information.
• Proficiency in problem-solving to address and resolve guest queries and complaints promptly.
• Basic computer skills for handling reservation systems and administrative tasks effectively.
• Time management abilities to handle front-office operations and ensure timely guest services.

Roles and Responsibilities

• Welcome guests upon arrival, check them in, and provide information about the hotel's facilities.
• Manage reservations, alterations, and cancellations via phone, email, and in-person communications.
• Coordinate with housekeeping and maintenance staff to address guest concerns and requests.
• Handle guest queries and complaints promptly and escalate issues as needed for swift resolution.
• Maintain accurate guest records and manage cash and credit card transactions securely.
• Assist guests with travel arrangements and recommendations for local attractions and events.
• Support event coordination activities by liaising with clients and relevant hotel departments.
• Contribute to maintaining a clean and organized front desk area, ensuring it represents the hotel's standards.