Job Description

• Greets, registers, and assigns rooms to guests.
• Issues room key to guest.
• Responsible for proper key control and other security measures.
• Answers telephone in absence of telephone operator.
• Transmits and receives telephone messages and sets up guests’ wake-up calls.
• Date stamps, sorts, and racks incoming mail and messages.
• Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
• Computes bill, collects payment, and makes change for guests.
• Makes and confirms reservations.
• Posts charges such as room, food, liquor, or telephone, to guest folio.
• Makes restaurant, transportation, or entertainment reservations for guests
• Deposits guests’ valuables in hotel safe or safe deposit box.
• Checks out guests and inquires about their stay.

Requirements and skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar roleExperience with hotel reservations software, like Cloudbeds and RoomKeyPMSUnderstanding of how travel planning websites operate, like Booking and TripAdvisorCustomer service attitudeExcellent communication and organizational skills