Company Overview

StayBird offers a collection of the best service apartments and business hotels in Pune. Our modern designed business hotels include B Suite in Kharadi and Fortune House in Magarpatta. We offer stylish service apartments located in Pune’s eastern commuter belt, near major IT parks and the airport. StayBird is committed to delivering memorable moments, acting as a true host, and being the best partner to our guests with a focus on hospitality simplified.

Job Overview

We are seeking a dedicated Food Server to join our team at StayBird - Hotels and Apartments in Pune. This is a full-time, junior-level position requiring 1 to 3 years of work experience. The ideal candidate will be a proactive individual with excellent customer service and communication skills, paying close attention to detail.

Qualifications and Skills

• Customer Service (Mandatory skill): Demonstrated ability to provide excellent customer service and ensure guest satisfaction.
• Attention to Detail (Mandatory skill): Capability to focus on the fine details in order-taking and service delivery.
• Communication Skills (Mandatory skill): Strong verbal communication abilities to effectively interact with guests and team members.
• Food Safety: Knowledge and adherence to food safety and hygiene standards.
• Menu Knowledge: In-depth understanding of the menu, including ingredients and potential allergens.
• Order Taking: Proficient in accurately taking and processing guest orders.
• Teamwork: Ability to work collaboratively with other staff to ensure a seamless guest experience.
• Time Management: Efficiently manage time to balance multiple tasks and serve guests promptly.

Roles and Responsibilities

• Greet guests warmly and escort them to their tables.
• Present menus to guests and provide detailed information about menu items when asked.
• Accurately take food and beverage orders and relay them to the kitchen staff promptly.
• Ensure that orders are served in a timely and presentable manner.
• Assist in setting up and clearing tables, ensuring a clean and organized dining area.
• Handle guest inquiries and complaints professionally, escalating issues when necessary.
• Process guest payments and provide receipts accurately.
• Collaborate with kitchen and bar staff to ensure smooth service flow.