Star Palace Hotels is a hospitality company based out of N0.14/69 NH-49, Madurai-Dhanuskodi Highway, Rameswaram, Tamil Nadu, India.

Designing and producing attractive multimedia content according to website specificationsWrite and edit content for variety of media outletsIntegrate print, web, email, and social media content into a compelling presentation that Conveys a cohesive messageEnsuring brand consistency and adhere to brand guidelinesUpdating and maintaining internal databases for designs, photography, and videoPerforming media edits based on Guest feedbackWrite, edit, and proofread multimedia materials / graphic techniques to explain concepts

We are looking for a capable and friendly front office assistant to work at our reception area. In this role, your duties will include answering incoming calls, scheduling appointments, and welcoming visitors. You may also be required to order office supplies.To ensure success, front office assistants should possess experience in office administration and the ability to communicate with members of the public. Top-class candidates are capable administrators who make visitors arriving at the reception area feel welcome.<ul><li>Reporting to management and performing administrative duties.</li><li>Answering telephone calls, as well as screening and forwarding calls.</li><li>Scheduling and confirming appointments, meetings, and events.</li><li>Welcoming and assisting visitors in a friendly and professional manner.</li><li>Handling basic inquiries and sorting mail.</li><li>Copying, scanning, and filing documents.</li><li>Monitoring office supplies and ordering replacements.</li><li>Keeping the reception area tidy and observing professional etiquette.</li><li>Performing other administrative tasks, if required.</li><li>High school diploma or GED.</li><li>Formal qualification in office administration, secretarial work, or related training.</li><li>2-3 years of experience in a similar role.</li><li>Exceptional ability to create a welcoming environment.</li><li>Experience in answering and screening calls, as well as scheduling appointments.</li><li>Ability to observe business etiquette and maintain a professional appearance.</li><li>Proficiency in appointments scheduling and call forwarding systems, such as Resource Guru and AVOXI.</li><li>Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.</li><li>Working knowledge of printers, copiers, scanners, and fax machines.</li><li>Excellent interpersonal and communication skills.</li></ul>

1.Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine.2.Cleans rooms, hallways and restrooms.3.Washes walls and ceiling, moves furniture and turn mattress.4.Sweeps, mops, scrubs, waxes. vacuums and polishes floor.5.Dusts and polishes metalwork.6.Collects soiled linen for laundering from housekeeping carts.7.Assists in keeping the lobby area clean, neat and free of debris and trash as needed. 8.Receives linen supplies from laundry and stocks linen closets on guest floors in a neat organized manner.9.Maintains housekeeping carts and stocks supplies.10.Strips soiled linen from beds when asked to help housekeepers.11.Removes trash collected by room attendants.

The individual at work is responsible for receiving the guests, taking orders, and serving food and beverages to guests. The person also carries out after dining activities like presenting the bill and sending off the guests.<ul><li>Setting up marquees, arranging tables and assisting with the preparation of event spaces</li><li>Greeting guests as they arrive at the venue, directing guests to tables, providing menus and taking orders</li><li>Delivering food from the kitchen to guests at the table or to a self-service area</li><li>sourcing ingredients from the stock room or plating up dishes</li><li>Wiping down tables and chairs, removing rubbish and clearing event spaces</li></ul>

Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about facilities, programs and other services. Review arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesHelp prepare welcome folders with collateral (e.g. room service menus, area descriptions)Provide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)Address customer complaints and escalate to <a href="https://resources.workable.com/guest-relations-manager-job-description" rel="noopener noreferrer" target="_blank">General Manager</a> when neededRecord information in the logbook dailyEnsure compliance with health and quality standards

Star Palace Hotels

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