    Position: Sr.Manager / Program Manager

    Location: Mysore

    Experience: 10+ years of experience in a KPO or similar industry, with at least 2-3

years in a managerial role.

    CTC Offered: 12 to 15 Lakh / PA as per the candidate fitment to the role

    Industry: ITES / KPO / BPO

 Company Description

Client company is a highly specialized IT-enabled service provider. We provide high-quality

and value-added services globally. Our mission is to make data solutions simpler, superior,

and qualitative. We are an Impact Sourcing Service Provider with 1000+ analysts with 70%

workforce from rural backgrounds, over 60% Female employees, and 10% persons with

Disability. Company is an ISO 9001:2015 & 27001:2022 Information Security certified, GDPR& HIPPA Compliant with over decades of experience in the ITES Industry.

Role Description

This is a full-time, on-site role for a Senior Project Manager / Program Manager at copany

in Mysore. The role involves overall accountability for process delivery, ensuring the team’s

performance is optimized, and delivering high-quality results to the customer.

Skills:

· Project Planning and Management: Develop detailed project plans, including scope,

timelines, milestones, deliverables, and resources.

· Client Management: Managing client relationships & ensuring customer satisfaction.

· Leadership and Team Management: Lead, mentor, and manage project teams to ensure

successful project delivery.

· Budget and Resource Management: Allocate resources, manage budgets, and ensure

cost-effective project delivery.

· Stakeholder Engagement: Liaise with stakeholders to identify and define project

requirements, scope, and objectives.

· Risk Management: Identify potential risks and develop mitigation strategies to ensure

project success.

· Performance Monitoring: Track project performance, analyze metrics, and report on

progress to senior management.

Program Manager-JD

· Quality Assurance: Ensure project deliverables meet quality standards and align with the

company’s goals.

· Continuous Improvement: Identify areas for improvement and implement best practices

in project management.

Qualification:

 Experience: 10+ years of experience in a KPO or similar industry, with at least 2-3 years in

a managerial role.

 International Client handling experience is a must.

 Proven experience in managing multiple projects simultaneously