JOB PROFILE

Job Title: Server Engineer – HMD IT

Reporting to: Server Team

Mission Statement:

To handle the Server Operations at site. Attend the complaints in SLA time to minimize the Penalty & Enhance the Customer Satisfaction.

Main Accountabilities

• To perform day to day System Administration related activities given RIL EIC.
• To take the Daily / Weekly / Monthly Backup of Servers.
• To Monitor the Health of All Servers.
• Escalate the hardware related issues to designated vendor and co-ordinate till resolution.

Dimensions

• No. of Direct reports: 0
• No. of Indirect reports: 0 (functional points)

Interfaces:

• Customer – Engineer In-Charge
• Site In-Charge
• SMO
• Head of Services
• Co-ordination with COE IT – JMD & RCP for day-to-day operations.
• Hourly and Shift Reporting to EIC.

Challenges

• Location: Hazira, Surat, India.
• Learning new technologies in the dynamic environment.
• Handling multiple complaints simultaneously.
• Coordinating with various teams internally in the organization and Escalate the complaints to the respective team after proper diagnose.

Knowledge, Skills and Experience

• Degree or Diploma in Engineering or Technology
• Minimum 2 years of experience in the industry.
• Having MCSA/Azure Certified.
• Having good knowledge of Disaster Recovery and Backups.
• Having good knowledge of Server Client Architecture.
• Having good knowledge of Domain.
• Having basic knowledge of Network, DHCP, DNS, Anti-Virus, MS Patch Management etc.
• Time Management / Prioritization Skills.
• Good Communication skill - Verbal & Written.
• Ability to work in Team.
• Willingness to work in Rotational Shifts & Extended Hours.