Job Title: Business Development Manager

Mission Statement:

For SSM Infotech Business functions, as Territory Sales Manager your primary responsibility is to sell SSM’s services and products, perpetually finding unique ways to engage and increase customers and market acquisition. You will be responsible for managing clients in the assigned territory level. As territory manager you must also focus on developing your interpersonal skills most importantly poses excellent communication and presentation skills, self-motivation.

Main Accountabilities

Dimensions

Business Development

• Devise effective territory sales and marketing strategies.
• Professionally handle incoming requests from customers within defined territory.
• Generate new business leads or opportunities based on similar/existing solutions provided to customers.
• Thoroughly and effectively gather customer information.
• Maintain a balance between company policy and customer benefits.
• Continuously evaluate and identify opportunities to drive process improvements.
• Present products and services to prospective customers.
• Perform product demonstration.
• Active participation in tender.
• Achieving assigned territory business target.
• Implementing effective strategies to maximize profitability.
• Effectively handling customer negotiation to ensure maximum order value & profit with favorable T&C to the organization.
• Payment follows up.
• Early engagement with PSU & private customers for requirement.

Customer Relationship

• Knowledge of Support/Communication etiquettes for general day to day client communication.
• Communicate with client for ongoing Issues / Product Trainings.
• Administer regular feedback from the customer for product improvement.
• Working with a team or individually to enhance customer experience and solve grievances.

Data Management

• Work on Supports in-house tasks like updating timesheet, prepare Weekly Reports etc.
• Opportunity Follow up and Update in CRM System with precise order closing details (e.g., time & amount).
• Prepare and submit reports weekly/monthly MIS reports to the Regional Manager.
• Ensure accurate opportunity/customer details to be entered in CRM System.

Business Analysis

• Analyze data to find the most efficient sales methods.
• Discover sales opportunities through market research.
• Participate in industry or promotional events (e.g., trade shows) to cultivate customer relationships.
• Monitor competition within assigned region.

Challenges

• Learning new technologies in a dynamic environment.
• Maintaining strong customer relationships.
• Creating Brand value of our products and solutions.
• Market analysis

Knowledge, Skills and Experience

• Degree Or Diploma in Engineering or Technology

• Minimum 5 years of experience in the industry.

• Understanding of overall business and various functional arrangements of SSM Infotech.

• Strong leadership, communication and documentation skills.

• Ability to travel when required. 

• Personal characteristics: - Structured and pragmatic; Results oriented; Positive and opportunistic; Self-starter and proactive, takes ownership. - Establishes good working relationships; Good cultural understanding; Excellent communication skills.