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customer success manager

Nelamangala
Dod Ballapur
Bangalore Rural
Full-Time
Junior: 1 to 3 years
3.6L - 4.8L (Per Year)
Posted on Dec 03 2024

About the Job

Skills

Excellent communication skills
Strong relationship-building skills
Knowledge of customer success strategies
Problem-solving abilities
Empathy and understanding
Analytical thinking
Ability to multitask
Attention to detail
  • Establish clear client retention goalsProcess milestones for the clients and employees to work towardAssist customers with setting up and navigating programs or software Promote the value of the productUpsell services and products with the brand imagePromote value through customer experienceAssist in creating training courses and educational materials Review customer complaints and concerns and seek to improve the customer experience
  • Experience working with brand image and promoting value through customer experienceExceptional ability to communicate and foster positive business relationshipsTechnical skills required, as they relate to the use of the product or service Accountability and personal organization are essentialExperience in managing a diverse group and training each according to company standardsA communications or marketing degree is preferred
  • Sustaining business growth and profitability by maximizing valueAnalyzing customer data to improve customer experienceHolding product demonstrations for customers
  • Contacting business clients proactively to build relationships and walk them through the process of using the company’s products or services
  • Maximizing value for customers by ensuring they have the tools and resources they need
  • Developing and improving customer onboarding processes and customer service policies
  • Creating resources for customers that help them fully understand and utilize the products and services
  • Monitoring contract renewal dates and persuading clients to renew those contracts
  • Upselling and cross-selling by recommending additional products or services
  • Gathering data on improving products and services to share with upper management
  • Providing high-level technical and product support


About the company

Established in the year 2013, SR Seating has both its corporate office & manufacturing unit in Bangalore. We are the leading Auditorium chair manufacturer, suppliers, and exporters of both auditorium chair and cinema seats. With business carried out both in and out of India, we have more than 1000+ projects to our name. At SR Seating, we believe in providing our clients with a complete solution ...Show More

Industry

Manufacturing Industry

Company Size

11-50 Employees

Headquarter

Bangalore

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