<ul><li>Listening to customers’ concerns and handling complaints and returns</li><li>Giving detailed explanations of services or products</li><li>Working with a sales team to create better methods to address customer complaints</li><li>Reviewing customer accounts and transactions while resolving issues</li><li>Communicating with customers in-person, through email or chat, over the phone or on social media</li><li>Receiving orders, calculating charges and processing payments</li><li>Monitoring customer satisfaction levels</li><li>Referring customers to superiors when necessary</li></ul><p><br></p>

srisaitechsolutions

Customer Support Associate