Making Outbound Calls: Contacting potential clients or existing customers to promote products or services, update information, or offer special deals.

Handling Inbound Calls: Responding to inquiries from customers who have called in, providing information, and assisting with their needs.

Lead Generation: Identifying and qualifying potential leads through calls and following up with interested prospects.

Sales and Upselling: Persuading customers to make purchases, upgrade their current services, or buy additional products.

Maintaining Records: Documenting call details, customer interactions, and any follow-up actions needed in a CRM system.

Meeting Targets: Achieving daily, weekly, or monthly targets related to sales, calls made, or leads generated.

Customer Service: Addressing customer concerns, resolving issues, and providing high-quality service.

Feedback Collection: Gathering customer feedback to improve services or products and report findings to the relevant departments.