Outbound Calls

• Sales: Contacting potential customers to promote and sell products or services.
• Lead Generation: Identifying and qualifying potential leads for follow-up.
• Surveys: Conducting surveys to gather customer opinions or feedback.

Inbound Calls

• Customer Support: Addressing customer inquiries, resolving issues, and providing information.
• Order Processing: Assisting customers with placing orders and processing transactions.

Record Keeping

• Data Entry: Logging call details, customer information, and outcomes into CRM systems.
• Follow-Up: Tracking and managing follow-up calls or actions as needed.

Script Adherence

• Using Scripts: Following company scripts or guidelines to ensure consistency and effectiveness.
• Personalization: Tailoring conversations to fit individual customer needs while adhering to scripts.

Performance Metrics

• Achieving Targets: Meeting or exceeding targets for calls made, sales closed, or issues resolved.
• Feedback: Providing feedback to improve processes and scripts.