Company Overview

Sri Sai Overseas Recruitments, established in 2019, is a distinguished Manpower Recruitment & Consultancy Service provider. Managed by professionals with extensive managerial experience in the Middle East countries, our firm focuses on providing top-tier recruitment services to India, Middle East, Europe, and other global territories. Based in Varodara, our primary aim is to understand and meet client expectations effectively.

Job Overview

We are seeking a Junior Telecaller to join our team on a full-time basis in Naroda. The ideal candidate will have one to three years of work experience and will play a key role in client interaction and relationship management. This position requires excellent communication skills and the ability to handle customer inquiries efficiently.

Qualifications and Skills

• Proficiency in CRM software to manage and analyze customer interactions and data throughout the customer lifecycle.
• Experience in cold calling with an ability to engage potential clients and present our services effectively.
• Strong skills in customer relationship management, ensuring long-term client satisfaction and loyalty.
• Familiarity with Salesforce or similar platforms for managing sales processes and customer relations.
• Ability to handle objections with professionalism and tact, ensuring a positive outcome for all client interactions.
• Proven skills in appointment setting to schedule meetings and follow-ups with potential clients and partners.
• Excellent communication skills, both verbal and written, to convey information clearly and concisely.
• Active listening skills to understand client needs and provide tailored solutions effectively.

Roles and Responsibilities

• Conduct outbound calls to potential clients, introducing and informing them about our recruitment services.
• Manage incoming inquiries and provide information regarding our service offerings.
• Maintain accurate records of customer interactions, transactions, and details using CRM software.
• Create and manage customer profiles, ensuring all data is up-to-date and relevant.
• Schedule and coordinate appointments and meetings with potential clients and internal teams.
• Develop and maintain strong relationships with clients, ensuring satisfaction with our services.
• Handle customer complaints and objections professionally, aiming to resolve issues promptly and effectively.
• Participate in ongoing training and professional development to enhance product knowledge and communication skills.