Qualifications and Skills

• Minimum of 7 to 10 years of relevant experience in electric vehicle (EV) service
• Strong knowledge of electric vehicle technology, battery systems, and EV diagnostics
• Proven experience in managing and leading a service team
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Problem-solving and decision-making skills
• Attention to detail and strong organizational abilities
• Ability to adapt to a fast-paced and evolving industry
• Knowledge of sales management and customer service principles
• Familiarity with battery separator systems will be an added advantage

Roles and Responsibilities

• Lead and manage the electric vehicle (EV) service department
• Ensure efficient and effective service operations, including vehicle diagnostics, repairs, and maintenance
• Oversee the service team and ensure they are adequately trained and equipped to meet customer needs
• Implement and improve service processes and procedures to optimize efficiency
• Collaborate with other departments, such as sales and engineering, to provide technical support and resolve customer issues
• Monitor customer satisfaction and implement strategies to enhance the overall service experience
• Stay updated on the latest EV technology advancements and industry trends
• Manage service-related budgets and ensure cost-effectiveness
• Maintain accurate service records and generate reports as required