Outbound Calls: Initiate calls to potential clients or customers to promote products, services, or offers. Follow up on leads and convert them into sales or appointments.

Inbound Calls: Handle incoming calls from customers or clients, addressing their inquiries, providing information, and resolving issues or complaints.

Customer Service: Provide high-quality customer service by listening to customer needs, offering solutions, and ensuring a positive experience.

Sales: Achieve sales targets by effectively presenting products or services, negotiating terms, and closing deals.

Market Research: Conduct surveys or gather feedback to understand market trends, customer preferences, and competitive landscape.

Data Entry: Accurately record and update customer information, interactions, and sales details in the CRM system or database.

Follow-Up: Follow up with customers or leads as needed to ensure satisfaction and address any additional questions or concerns.

Cultural Sensitivity: Be aware of and sensitive to cultural differences when interacting with clients from various international backgrounds.

Reporting: Prepare and submit regular reports on call activities, sales performance, and customer feedback to management.