Qualifications and Skills

• Proven work experience in electric vehicle sales (Mandatory skill)
• Strong problem-solving abilities to address and resolve customer issues effectively
• Excellent verbal and written communication skills for clear customer interactions
• In-depth technical knowledge for understanding and resolving technical inquiries
• Proficient negotiation skills to handle customer concerns and offer satisfactory solutions
• Effective time management skills to balance various responsibilities and meet deadlines
• Strong analytical thinking to evaluate customer feedback and implement improvements
• Conflict resolution skills to manage and resolve customer complaints amicably

Roles and Responsibilities

• Provide excellent after-sales support to customers, addressing and resolving any issues they encounter
• Maintain thorough knowledge of electric vehicle products to offer informed assistance
• Handle warranty claims and coordinate with technical support teams to ensure timely resolutions
• Build and maintain long-term customer relationships through effective communication and support
• Keep detailed records of customer interactions and transactions to track issues and resolutions
• Analyze customer feedback to identify common issues and recommend improvements to products or processes
• Offer training sessions to customers on product usage and maintenance
• Collaborate with sales teams to relay customer insights and enhance service quality